1. Unopened items in original condition at the time of delivery or pickup (customer is responsible for returning or taking the item back to the store), must request a return within 7 days of delivery/pickup,  you will be responsible for the return shipping of the item, thank you Understand support.The item shipped is wrong/doesn't match what is shown on the website. Returns must be requested within 7 days of delivery/pickup.Opened, defect-free item, showing no signs of damage or use. Must be requested within 7 days of delivery/pickup. (The customer is responsible for returning or bringing the item back to the store).All product returns require our approval.
2. 2-year Warranty: We offer 2-year warranty for the electric bike and scooter.

If a defect arises during the Warranty Period, Company will, at is options:
1. Send the new parts to replace the defective parts. Most of the parts are fairly easy to replace with our YouTube video instructions.
2. Exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability.

FOR WARRANTY REPAIRS IN EU, HERE ARE THE PROCESSES:

1. Contact our Support team via email info@freegotech.com to provide your order No and detail information of the defectiveness, some photos or a short 30 seconds video will be helpful. A pre-paid return label will be provided to you via email once the case of warranty is confirmed.
(Kindly keep in mind:our tech support bases on the information you provide with us and according to our best experiences and knowledge with the product to diagnose the issue to determine the issue, the better information you could provide, the quicker the process can be)

Tip :Freego will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

2. Once the products are received and fixed, you will receive an email detailing the warranty service along with the return shipment's tracking number.

1.Warranty Period:
This warranty covers defects in material and workmanship of the product arising or occurring as a result of normal and ordinary use of the product. The limited warranty of the scooters is effective for 24 months (see more details in following ""Warranty Coverage"") and takes effect when the scooters leave from the factory. As a manufacturer located in China, Freego only offer 24-month online technical support and Parts Replacement Service. Buyers need to repair the products on their own cost. Freego can offer free training service in warranty period.
2. What is covered?
Core Electrical Parts- 12 months
Vehicle body - 2 years Display (In-car Computer )
Components subject to wear - 30 days
Decklid (metal components)
Motor Controller (Main PCB board)
Decklid (rubber components)
Main Frame Battery pack Handlebar grips
Stem (Down tube)
Battery charger
Front & rear tyre
Front-wheel and hub motor assembly
Motor/rim for 12months or 18,000km
Front & rear Inner Tube
Front fork and neck assembly
Other Parts- 6 months
Front & rear fender
Rear fork assembly
Electronic throttle mechanism
Front & rear decorative strips
Handlebar
Head light
Front fork cover/trim
Online technical support
Taillight Reflective stickers
Charge port Kickstand
Brake lever Fasteners (screws)
Brake cable Charge port cover
Brake clapper Rubber bungs
Brake disc pad Deck mat (Anti-slip Sandpaper)

Frame issues that are excluded from this warranty include but are not limited to:

This warranty excludes normal depletion of consumable parts (grip tape, wheels & bearings) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Freego;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Freego with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;

Manufacturer's warranty applies exclusively to new complete scooter purchased from Freego Europe Store and our authorized retailers. Scooters purchased elsewhere(unauthorized re-seller), used condition or second-hand are NOT covered under our standard warranty. Freego Europe Store reserves the final right to explain the details of the above policy.